Frequently Asked Questions

Travel insurance exists to protect you from certain financial risks and losses that can occur while traveling. Trip cancellation and interruption benefits can reimburse you for non-refundable, pre-paid trip costs should your trip be cancelled or interrupted for a covered reason. Depending on the travel insurance you purchase, insurance can also provide you with crucial assistance in a medical emergency, reimburse you for losses caused by covered travel delays, baggage delays or baggage loss/damage.

Non-refundable costs may include pre-paid trip deposits/payments related to purchased services that would be lost if you had to cancel prior to trip departure for a covered reason.

This travel insurance policy is designed for individuals who travel to any destinations (except destinations excluded by the insurance policy) and wish to be protected against potential unforeseen events beyond your control. To be eligible, you must be a resident of Greece/Cyprus. This policy is not suitable if you participate in extreme sports, wish to cover multiple trips within the year, your trip has already started, or you already have similar coverage.

Depending on the travel insurance you purchase, your policy can provide benefits for Trip Cancellation, Trip Interruption, Emergency Medical Transportation, Emergency Medical Expenses, and Damaged/Lost/Stolen/Delayed Baggage. Note that not all policies include each benefit listed.

The travel insurance policy only covers people who are named as being insured on the certificate of insurance. Family members and/or travel companions are not covered unless they're named in the certificate of insurance.

You can book your travel insurance policy online following simple steps on our page once you have choosen your travel insurance program

You can submit a policy cancellation request via email at [email protected]. You will be issued a refund if you cancel within the policy cancellation period shown in your confirmation email, provided no claim has been made and your trip has not started.

The insurance policy number is shown in the confirmation e-mail you have received and in the certificate of insurance provided to you after purchasing your insurance.

No, travel insurance does not provide cover for changing your mind about travelling.

No, travel insurance does not cover cancellation by the travel provider. Only cancellations made by you, as a result of a covered reason, are considered under your travel insurance. To obtain a refund in case of cancellation by the provider, contact them directly.

If your baggage is lost, damaged, or stolen while you are on your trip, you will be reimbursed for the cost to repair or replace it. You can view the detailed conditions and exclusions in the policy Terms & Conditions.

If your baggage is delayed by the airline, you will get reimbursed for the expenses incurred for purchasing essential items until baggage arrives. There is a minimum delay period before you become eligible for reimbursement. This cover is complementary to any refund from the airline.

Yes, Emergency Medical coverage allows you to be reimbursed for unforeseen emergency medical expenses during your trip abroad, including visits to local doctors, medical tests, medication, emergency dental expenses, hospital expenses, and medically necessary transport to hospitals or medical repatriation to your home.

All decisions about repatriation must be made by medical professionals. You must contact our medical assistance service, and we must make all transport arrangements in advance. A sprain or cold will not be sufficient to justify medical evacuation. Transport is only possible if your condition is stable and you are medically able to be transported.

Our medical assistance service is available 24/7 at (+30) 210 99 88 118. You can also contact us at [email protected].

Yes, there are exclusions in travel insurance policies. These are specific situations where insurance cover does not apply. Common exclusions may include high-risk activities such as extreme sports, acts of war or terrorism. The complete list is featured in the policy Terms & Conditions.

The quickest way to file a claim is to visit https://www.mondial-assistance.gr/en_GR/help-and-advice/file-a-claim.html. You'll need your email address or policy number, departure date and policy purchase date. You can also contact us at [email protected] or (+30) 210 99 88 118. Documentation to support your claim is required.

Common reasons for claim denials include: your claim reason does not meet the requirements stated in the policy, or your claim reason is listed under 'General Exclusions' in the policy. It's important to read the policy Terms & Conditions before you travel or make a claim.